2021年App Store 审核 other详细解决办法

发布于 2021-01-26 17:22:50

这次我帮这个客户上架新App并没有使用公司账号(客户要求使用个人开发者账号操作),而是在新的个人账号下开发,并且为账号下第一款App,前一天申请下来的账号,第二天提交审核。
活不多说,附上流程:
新开发的App提交审核,第二天收到如下回复:
发件人 Apple
Hello,
The review of your app is taking longer than expected. Once we have completed our review, we will notify you via Resolution Center.
If you would like to inquire about the status of this review, you may file a request via the Apple Developer Contact Us page.
Best regards,
App Store Review

在苹果发来的邮件中已经说明的很清楚了,账号已经被调查了,审核的时间更长。
因为客户着急上架,我选择重新提交一个build,再次进入审核,第二天收到了一样的回复,被other了。

Other - Other
Hello,
The review of your app is taking longer than expected. Once we have completed our review, we will notify you via Resolution Center.
If you would like to inquire about the status of this review, you may file a request via the Apple Developer Contact Us page.
Best regards,
App Store Review

被other除了等待就是申述,于是我选择了Contact Us,提交申诉。
此处选择"App 审核状态" 或者 "App 被拒澄清" 应该均可。
你需要注意你的开发者邮箱 ,Apple会给针对你的申诉给你回邮件。
接下来就是等待苹果给你回复的时间
到了第二天晚上
就收到了如下邮件:
Hello,
Thank you for contacting App Store Review about the review of your app, ''XXXXXX.’'
We understand your concern regarding the extended review time of your app. However, we still need additional time for review.
No action has been taken against your app at this time, and we have escalated your request to the appropriate internal team. After we complete your app’s review, we will notify you via Resolution Center of any next steps.
We appreciate your continued patience.
苹果的意思是,不用紧张,你的APP还没有发现违规,就是对账号进行日常的审查,要耐心等待。
到了第二天又收到了苹果发来的邮件:
Other - Other
Hello,
We are writing to let you know that we have completed our investigation of your Apple Developer Program account. You may now submit apps for review, and we will continue with the review of this app. If we find any issues during our review, we will communicate them via Resolution Center. Otherwise, your app will be approved.
Please note that all apps submitted to the App Store are reviewed against the App Store Review Guidelines, including the Developer Code of Conduct.
You can avoid future investigations by ensuring your apps don’t attempt to mislead or harm customers or undermine the review process. Be sure to review the App Store Review Guidelines and read the Developer Code of Conduct so you understand our requirements prior to submitting any apps for review.
大概意思就是,账号审查完毕,接下来我们会对你的App进行审核了。
紧接着几小时后,如果没有什么账号和APP问题就能通过审核了,如果有问题最好的回复就是4.3,最差就是被封号或者14天后封号

总结

  1. 遇到"other","The review of your app is taking longer than expected. Once we have completed our review, we will notify you via Resolution Center.",要清楚,不要着急,这不是被拒,这是Apple的新的审查机制。
  2. "other"可以理解为是对开发者账号的一种审查策略,账号审查过后,开启人工审查。
  3. 如果在确保账号干净合规的情况下,遇到"other"的处理方法,保持App状态不变,在后台等待,然后提交申诉即可。
  4. 等到Apple的账号审查过后,进入人工App审核,被拒了按照修改方法修改即可。
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